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Delivery Information

UK Orders

All goods delivered to the UK (including Channel Islands) are sent either by Royal Mail or DPD.

Royal Mail 1st Class Post: £2.95 or free for orders of £25 or more. Most orders are despatched the same day, though during extremely busy periods, it may take an extra day or so to despatch your order. Royal Mail 1st class post is not a guaranteed next day service, though most orders do arrive next day, or within a couple of days . However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves). Please note that these orders can be sent to all UK postcodes (including Northern Ireland and the Channel Islands). For large, heavy or high value orders we reserve the right to upgrade delivery from 1st Class Post to an insured next-working-day courier service at no extra cost. If you require your items urgently, please consider our next-working-day courier option detailed below.

Next Working Day Courier: £5.95. UK mainland only. All orders received before 2pm (Monday-Friday) will be despatched the same day, for next working day delivery via DPD courier. DPD do NOT count Saturday as a working day, which means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday. Please note that courier orders can only be sent to mainland UK addresses (i.e. not Channel Islands, Isle of Man, etc).

International Orders

International orders are sent via Royal Mail. The maximum permitted weight per package is 2kg, so if your order weighs more than 2kg, you will be charged for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on. We do not make a profit from our postage charges – they simply reflect what Royal Mail charge us. Currently we can only ship to the following international countries:

 Country  Royal Mail
DPD Courier
 Australia  £6.99 per package up to 2kg  
 Austria  £6.99 per package up to 2kg  £14.99 per package up to 10kg
 Belgium  £9.99 per package up to 2kg  £12.99 per package up to 10kg
 Bulgaria  £9.99 per package up to 2kg  
 Canada  £4.99 per package up to 2kg  
 China  £9.99 per package up to 2kg  
 Cyprus  £9.99 per package up to 2kg  
 Czech Republic  £9.99 per package up to 2kg  £24.99 per package up to 10kg
 Denmark  £6.99 per package up to 2kg  £14.99 per package up to 10kg
 Estonia  £9.99 per package up to 2kg  £24.99 per package up to 10kg
 Finland  £6.99 per package up to 2kg  £24.99 per package up to 10kg
 France  £6.99 per package up to 2kg  £12.99 per package up to 10kg
 Germany  £6.99 per package up to 2kg  £12.99 per package up to 10kg
 Gibraltar  £12.99 per package up to 2kg  
 Greece  £9.99 per package up to 2kg  £39.99 per package up to 10kg
 Hong Kong  £6.99 per package up to 2kg  
 Hungary  £6.99 per package up to 2kg  £24.99 per package up to 10kg
 Ireland  £4.99 per package up to 2kg  £12.99 per package up to 10kg
 Italy  £6.99 per package up to 2kg  £18.99 per package up to 10kg
 Japan  £9.99 per package up to 2kg  
 Latvia  £9.99 per package up to 2kg  
 Lithuania  £9.99 per package up to 2kg  
 Luxembourg  £6.99 per package up to 2kg  £12.99 per package up to 10kg
 Netherlands  £6.99 per package up to 2kg  £12.99 per package up to 10kg
 New Zealand  £6.99 per package up to 2kg  
 Norway  £6.99 per package up to 2kg  
 Poland  £6.99 per package up to 2kg  £24.99 per package up to 10kg
 Portugal  £6.99 per package up to 2kg  £24.99 per package up to 10kg
 Romania  £9.99 per package up to 2kg  
 Slovakia  £9.99 per package up to 2kg  £18.99 per package up to 10kg
 Slovenia  £9.99 per package up to 2kg  £24.99 per package up to 10kg
 Spain  £6.99 per package up to 2kg  £18.99 per package up to 10kg
 Sweden  £6.99 per package up to 2kg  £24.99 per package up to 10kg
 Switzerland  £6.99 per package up to 2kg  
 Turkey  £9.99 per package up to 2kg  
 USA  £4.99 per package up to 2kg  


International Orders – Delivery Schedule
International orders are usually delivered within 7-14 working days, though can sometimes take longer. Regrettably, we have no control over how long the international postal system will take to deliver your order.  Unfortunately, we cannot be held responsible for packages that go missing in international post. Please note that there has recently been an increase in customs and security checks for orders arriving by air to the USA and Canada, which means that North American orders are sometimes taking a number of weeks to be delivered.

International Orders – Currency
All prices on our website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc).

International Orders – Import Duties and Taxes
You may have to pay import duties and taxes, which are levied once a package reaches your country. Any local duties, taxes or customs charges assessed by your government are your responsibility. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. Charges for customs clearance and import duties must be borne by you; we have absolutely no control over these charges and cannot predict what they may be. We recommend you contact your local customs office for further information prior to placing your order. Please also note, international shipments may be subject to cross-border inspections by customs authorities.

International Orders – Tax Charges
Orders sent to the UK or EU include VAT where applicable. Orders sent outside of the EU are VAT free.

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