Royal Mail's recommended last posting dates for Christmas 2013 are as follows:-
|Wednesday 4th December 2013||New Zealand|
|Thursday 5th December 2013||Australia|
|Monday 9th December 2013||Eastern Europe|
|Tuesday 10th December 2013||Canada, France, Poland|
|Friday 13th December 2013||USA|
|Saturday 14th December 2013||Western Europe (excluding France, Poland)|
|Friday 20th December 2013||UK First Class Post|
All goods delivered to the UK (including Channel Islands) are sent either by Royal Mail or Fedex / DPD.
Royal Mail 1st Class Post: £2.95 or free for orders of £25 or more. Most orders are despatched the same day, though during extremely busy periods, it may take an extra day or so to despatch your order. Royal Mail 1st class post is not a guaranteed next day service, though most orders do arrive next day, or within a couple of days . However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves). Please note that these orders can be sent to all UK postcodes (including Northern Ireland and the Channel Islands). For large, heavy or high value orders we reserve the right to upgrade delivery from 1st Class Post to an insured next-working-day courier service at no extra cost. If you require your items urgently, please consider our next-working-day courier option detailed below.
Next Working Day Courier: £5.95. UK mainland only. All orders received before 2pm (Monday-Friday) will be despatched the same day, for next working day delivery via FedEx or DPD courier. FedEx and DPD do NOT count Saturday as a working day, which means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday. Please note that courier orders can only be sent to mainland UK addresses (i.e. not Channel Islands, Isle of Man, etc).
International orders are sent via Royal Mail. The maximum permitted weight per package is 2kg, so if your order weighs more than 2kg, you will be charged for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on. We do not make a profit from our postage charges – they simply reflect what Royal Mail charge us. Currently we can only ship to the following international countries:
|Australia||£6.99 per package up to 2kg|
|Austria||£6.99 per package up to 2kg|
|Belgium||£6.99 per package up to 2kg|
|Canada||£4.99 per package up to 2kg|
|Czech Republic||£6.99 per package up to 2kg|
|Denmark||£6.99 per package up to 2kg|
|Finland||£6.99 per package up to 2kg|
|France||£6.99 per package up to 2kg|
|Germany||£6.99 per package up to 2kg|
|Hong Kong||£6.99 per package up to 2kg|
|Hungary||£6.99 per package up to 2kg|
|Ireland||£4.99 per package up to 2kg|
|Italy||£6.99 per package up to 2kg|
|Luxembourg||£6.99 per package up to 2kg|
|Netherlands||£6.99 per package up to 2kg|
|New Zealand||£6.99 per package up to 2kg|
|Norway||£6.99 per package up to 2kg|
|Poland||£6.99 per package up to 2kg|
|Portugal||£6.99 per package up to 2kg|
|Spain||£6.99 per package up to 2kg|
|Sweden||£6.99 per package up to 2kg|
|Switzerland||£6.99 per package up to 2kg|
|USA||£4.99 per package up to 2kg|
International Orders – Delivery Schedule
International orders are usually delivered within 7-14 working days, though can sometimes take longer. Regrettably, we have no control over how long the international postal system will take to deliver your order. Unfortunately, we cannot be held responsible for packages that go missing in international post. Please note that there has recently been an increase in customs and security checks for orders arriving by air to the USA and Canada, which means that North American orders are sometimes taking a number of weeks to be delivered.
International Orders – Currency
All prices on our website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc).
International Orders – Import Duties and Taxes
You may have to pay import duties and taxes, which are levied once a package reaches your country. Any local duties, taxes or customs charges assessed by your government are your responsibility. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. Charges for customs clearance and import duties must be borne by you; we have absolutely no control over these charges and cannot predict what they may be. We recommend you contact your local customs office for further information prior to placing your order. Please also note, international shipments may be subject to cross-border inspections by customs authorities.
International Orders – Tax Charges
Orders sent to the UK or EU include VAT where applicable. Orders sent outside of the EU are VAT free.