IMPORTANT: There will be a 7-10 day delay in processing your order.

IMPORTANT: We have temporarily suspended accepting non-UK orders. All non-UK orders received up to this date WILL be shipped.

UK orders:

02/04/2020: We are unfortunately still struggling to keep on top of things, with reduced staffing levels, and social distancing procedures which have slowed down our ability to pick and pack orders. We are now estimating that there will unfortunately be approximately a 7-10 day delay in posting your order.

23/03/2020: We are experiencing an increase in order volumes, and a reduction in staff numbers, as precautionary self-isolation becomes more widespread. We are now estimating that there will unfortunately be approximately a 5-7 day delay in posting your order.

18/03/2020: The situation regarding UK orders has not changed, and there is likely to be approximately a 3 day delay in posting your order.

17/03/2020: We are processing orders as best we can, but please be aware there is currently likely to be approximately a 3 day delay in posting your order. DPD Next Working Day Courier orders are still being sent out the same day we receive them, but we can't guarantee it will arrive next day, as we do not know how the DPD network will be affected each day. 

International orders:

23/03/2020: We have had to suspend accepting orders to all non-UK addresses, owing to the uncertainty surrounding international deliveries, and some VERY large rises in our international shipping costs. All non-UK orders that we have received will be shipped, and we will not pass on any additional shipping charges to our customers.

18/03/2020: We have stopped accepting orders for delivery to France, as it is unclear whether orders will be delivered.

18/03/2020: We have suspended the DPD option for Austria, as there are restrictions being brought in for many postcodes, and our website unfortunately doesn't have the ability to differentiate between those with, and those without restrictions. We are still shipping via Royal Mail, but expect potentially quite lengthy delays.

17/03/2020: We are currently still posting to all countries, but expect potentially quite lengthy delays. The delays will vary from country-to-country, and will be pretty unpredictable.

16/03/2020: We have suspended the DPD option for Italy. We are still shipping via Royal Mail, but expect potentially quite lengthy delays.

UK Orders

All goods delivered to the UK are sent either by Royal Mail or DPD Monday - Friday (excl Bank Holidays).

Royal Mail 1st Class Post: £2.95 or free for orders of £25 or more. Most orders are despatched the same day, though during extremely busy periods, it may take an extra day or so to despatch your order. Royal Mail 1st class post is not a guaranteed next day service, though most orders do arrive next day, or within a couple of days . However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves). Please note that these orders can be sent to all postcodes in the UK (which includes Northern Ireland). For large, heavy or high value orders we reserve the right to upgrade delivery from 1st Class Post to an insured next-working-day courier service at no extra cost. If you require your items urgently, please consider one of our next-working-day courier options detailed below.

DPD Next Working Day Courier: £4.95. UK mainland only. All orders received before 2pm (Monday-Friday) will be despatched the same day, for next working day delivery via DPD courier. DPD do NOT count Saturday as a working day, which means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday. Please note that courier orders can only be sent to mainland UK addresses (i.e. not Channel Islands, Isle of Man, etc.). Delivery by courier to Scottish Highlands & Islands, and the following postcodes: AB30-38, AB41-56, FK17-99, G83, HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH15-99, TR21-25, ZE1-3, may take 2-5 working days. Delivery to Northern Ireland addresses may also take 2-5 working days. Please note that couriers will not deliver to P.O. box addresses.

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International Orders

Royal Mail International (untracked): Most international orders are sent via Royal Mail. The maximum permitted weight per package is 2kg (including packaging), so if your order weighs more than 2kg, you will be charged for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on. Packaging adds around 10% to the weight of the goods, so please allow for this when calculating the weight of your package. We do not make a profit from our postage charges – they simply reflect what Royal Mail charge us. Orders are usually delivered within 7-14 working days, though can sometimes take longer. Regrettably, we have no control over how long the international postal system will take to deliver your order.  Please note that Royal Mail International packages do not have tracking numbers.

DPD Classic International Courier (tracked): We are able to offer a DPD International Courier option for certain countries. Orders received before 2pm GMT/BST (Monday-Friday) will be despatched the same day. Orders received after this time will be despatched on the next available working day. The maximum permitted weight per package is 10kg (including packaging). Packages sent via DPD International Courier have tracking numbers. For estimated delivery times, see below. Please note that couriers will not deliver to P.O. box addresses. For a quote to a destination not listed below, please contact us with details of your order and we will be able to calculate a price for you.

DHL Express International (tracked): We are able to offer a tracked DHL Express courier option for certain countries. Orders received before 1:30pm GMT/BST (Monday-Friday) will be despatched the same day. Orders received after this time will be despatched on the next available working day. You will be supplied with a tracking number to follow the progress of your parcel. We charge a delivery price per 2kg of parcel weight as the cost varies depending on the weight and dimensions of the parcel. Please note that couriers will not deliver to P.O. box addresses. For a quote to a destination not listed below, please contact us with details of your order and we will be able to calculate a price for you. Please be aware that some rural addresses may be affected by longer delivery times. Please enquire with our customer service team on sales@woolwarehouse.co.uk to see if your area is affected before placing your order.

Currently we are able to ship to the countries listed below:

International Orders – Delivery Schedule
International orders are usually delivered within 10-14 working days, though can sometimes take longer. Regrettably, we have no control over how long the international postal system will take to deliver your order. Please note that there has recently been an increase in customs and security checks for orders arriving by air to the USA and Canada, which means that North American orders are sometimes taking a number of weeks to be delivered.

International Orders – Currency
All prices on our website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc). For an idea of the cost in your local currency, try the XE Currency Converter. (Please be aware that the amount you are charged by your bank or credit card company will not exactly match the amount shown by the converter; use this tool as a guide only.)

International Orders – Import Duties and Taxes
You may have to pay import duties and taxes, which are levied once a package reaches your country. Any local duties, taxes or customs charges assessed by your government are your responsibility. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. Charges for customs clearance and import duties must be borne by you; we have absolutely no control over these charges and cannot predict what they may be. We recommend you contact your local customs office for further information prior to placing your order. Please also note, international shipments may be subject to cross-border inspections by customs authorities.

International Orders – Tax Charges
Orders sent to the UK or EU include VAT where applicable. Orders sent outside of the EU are VAT free.