There is currently a 2-3 day delay in dispatching STANDARD and FREE delivery orders
There is currently a 2-3 day delay in dispatching STANDARD and FREE delivery orders
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Delivery Information

We aim to despatch all orders as quickly as possible, however, during busier periods, it can take a couple of days longer. If you require your items urgently, please consider our PRIORITY next-working-day courier option.

Please be aware that all STANDARD orders (both the FREE delivery and paid-for options) are processed in numerical order.

You should be able to find any information about our delivery services here, but if you can't find the answer you're looking for, you can contact us by email at sales@woolwarehouse.co.uk or by phone on 01926 88 28 18.

UK Orders

STANDARD Evri UK (tracked): FREE delivery for orders over £30. £2.95 charge for orders under £30.
Evri is not a guaranteed next day service, though most orders do arrive within a couple of days. However, please allow 10 days for delivery. Please be aware that parcels sent to the Highlands, Islands and some remote areas, may take longer to reach you. 

For large, heavy or high value orders we reserve the right to upgrade delivery to an insured next-working-day courier service at no extra cost.

STANDARD Royal Mail UK Tracked 24 (tracked): FREE delivery for orders over £30. £3.45 charge for orders under £30. 
Royal Mail Tracked 24 is not a guaranteed next day service, though most orders do arrive within a couple of days. However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves). Please note that these orders can be sent to all postcodes in the UK (which includes Northern Ireland).

For large, heavy or high value orders we reserve the right to upgrade delivery to an insured next-working-day courier service at no extra cost.

PRIORITY DHL Express UK Next Working Day (tracked): £4.75 charge for all orders.
UK mainland only. All orders received before 2pm (Monday-Friday) will be despatched the same day, for next working day delivery via DHL Express courier. Please bear in mind that we cannot guarantee next day delivery. Whilst we ensure our orders are despatched promptly to the carrier, there may be delays with the courier service that are outside of our control. DHL Express don't count Saturday as a working day, which means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday.

Delivery by courier to Scottish Highlands & Islands, and the following postcodes: AB30-38, AB41-56, FK17-99, G83, HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH15-99, TR21-25, ZE1-3, may take 2-5 working days. Deliveries to Northern Ireland and Isle of Man may also take 2-5 working days. Couriers will not deliver to P.O. box addresses.

PRIORITY DPD UK Next Working Day (tracked): £6.95 charge for all orders.
UK mainland only. All orders received before 2pm (Monday-Friday) will be despatched the same day, for next working day delivery via DPD courier. Please bear in mind that we cannot guarantee next day delivery. Whilst we ensure our orders are despatched promptly to the carrier, there may be delays with the courier service that are outside of our control. DPD don't count Saturday as a working day, which means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday.

Delivery by courier to Scottish Highlands & Islands, and the following postcodes: AB30-38, AB41-56, FK17-99, G83, HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH15-99, TR21-25, ZE1-3, may take 2-5 working days. Deliveries to Northern Ireland and Isle of Man may also take 2-5 working days. Couriers will not deliver to P.O. box addresses.

International Orders

EVRi International (tracked):
We temporarily moved our standard international shipping option to EVRi International due to the delays with Royal Mail International caused by the Cyber-Attack they experienced in January.

This option is now only available to Ireland.

Royal Mail International (untracked):
Most international orders are sent via Royal Mail. The maximum permitted weight per package is 1.8kg, so if your order weighs more than 1.8kg, you will be charged for two packages. If your order weighs more than 3.6kg, you will be charged for three packages, and so on. We do not make a profit from our postage charges – they simply reflect what Royal Mail charge us. Orders are usually delivered within 7-14 working days, though can sometimes take longer. We ask international customers to wait 6 weeks before we class a parcel as missing, as we have found that parcels are arriving during this timeframe. Regrettably, we have no control over how long the international postal system will take to deliver your order.  Please note that Royal Mail International packages do not have tracking numbers.

DHL Express International (tracked):
We are able to offer a tracked DHL Express courier option for certain countries. Orders received before 1:30pm GMT/BST (Monday-Friday) will be despatched the same day. Orders received after this time will be despatched on the next available working day. You will be supplied with a tracking number to follow the progress of your parcel. We charge a delivery price per 1.8kg of parcel weight as the cost varies depending on the weight and dimensions of the parcel. Please note that couriers will not deliver to P.O. box addresses and that collection of courier parcels may be delayed due to UK Bank Holidays.

Please be aware that some rural addresses may be affected by longer delivery times, and orders can be passed onto third party delivery companies, if there is no DHL depot local to the delivery address - we have found that orders affected by this can take upto 2 weeks to be delivered. Please enquire with our customer service team on sales@woolwarehouse.co.uk to see if your area is affected before placing your order.

International Orders – Delivery Schedule
International orders are usually delivered within 10-14 working days, though can sometimes take longer. Regrettably, we have no control over how long the international postal system will take to deliver your order. Please note that there has recently been an increase in customs and security checks for orders arriving by air to the USA and Canada, which means that North American orders are sometimes taking a number of weeks to be delivered.

International Orders – Currency
All prices on our website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc). For an idea of the cost in your local currency, try the XE Currency Converter. (Please be aware that the amount you are charged by your bank or credit card company will not exactly match the amount shown by the converter; use this tool as a guide only.)

International Orders – Import Duties and Taxes
You may have to pay import duties and taxes, which are levied once a package reaches your country (as of 1st January 2021, this also applies to EU countries). Any local duties, taxes or customs charges assessed by your government are your responsibility. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. Charges for customs clearance and import duties must be borne by you; we have absolutely no control over these charges and cannot accurately predict what they may be. We recommend you contact your local customs office for further information prior to placing your order. Please also note, international shipments may be subject to cross-border inspections by customs authorities.

Please note that we only ship orders Monday - Friday.  There is no postal pickup on the weekends.

Currently we are able to ship to the countries listed below:

Algeria Royal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Andorra Royal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days. DHL Express International (tracked): £29.99 per 1.8kg. Delivery usually within 1-2 days.
Argentina Royal Mail International (untracked): £17.99 per package up to 1.8kg. Delivery usually within 7-14 days. DHL Express International (tracked): £42.99 per 1.8kg. Delivery usually within 2-3 days.
Armenia Royal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
ArubaRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £42.99 per 1.8kg. Delivery usually within 2-3 days.
AustraliaRoyal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £27.99 per 1.8kg. Delivery usually within 3-4 days.
Austria Royal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
AzerbaijanRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £42.99 per 1.8kg. Delivery usually within 3-4 days.
BahrainRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
BangladeshRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
BarbadosRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
BelgiumRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
BermudaRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £42.99 per 1.8kg. Delivery usually within 3-4 days.
Bosnia & HerzegovinaRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.
BotswanaRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
BrazilRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £42.99 per 1.8kg. Delivery usually within 3-4 days.
BruneiRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £38.99 per 1.8kg. Delivery usually within 3-4 days.
BulgariaRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
CanadaRoyal Mail International (untracked): £4.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £26.99 per 1.8kg. Delivery usually within 2-5 days.
Cayman IslandsRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
ChinaRoyal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 3-4 days.
ColombiaRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Costa RicaRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
CroatiaRoyal Mail International (untracked): £6.99 per package up to 1.8kg. Delivery usually within 7-14 days.
CuracaoRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
CyprusRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Czech RepublicRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
DenmarkRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
EstoniaRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
EthiopiaRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Falkland IslandsRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £42.99 per 1.8kg. Delivery usually within 6-9 days.
FijiRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.
FinlandRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
FranceRoyal Mail International (untracked): £4.99 per package up to 1.8kg. Delivery usually within 7-14 days.
French PolynesiaRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
GermanyRoyal Mail International (untracked): £4.99 per package up to 1.8kg. Delivery usually within 7-14 days.
GhanaRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
GibraltarRoyal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.
GreeceRoyal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.
GreenlandRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.
GuatemalaRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Hong KongRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
HungaryRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
IcelandRoyal Mail International (untracked): £6.99 per package up to 1.8kg. Delivery usually within 7-14 days.
IndiaRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
IndonesiaRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 3-4 days.
IranRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
IrelandRoyal Mail International (untracked): £4.99 per package up to 1.8kg. Delivery usually within 7-14 days.Evri (tracked): £6.99 per package up to 1.8kg. Delivery usually within 7-14 days.
IsraelRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £48.99 per 1.8kg. Delivery usually within 2-3 days.
ItalyRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
JamaicaRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
JapanRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
KazakhstanRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £42.99 per 1.8kg. Delivery usually within 3-4 days.
KenyaRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
KosovoRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.
KyrgyzstanRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
LatviaRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
LebanonRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
LithuaniaRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
LuxembourgRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
MacaoRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
MacedoniaRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.
MalaysiaRoyal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
MaldivesRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
MaltaRoyal Mail International (untracked): £6.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £29.99 per 1.8kg. Delivery usually within 1-2 days.
MauritiusRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
MexicoRoyal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £28.99 per 1.8kg. Delivery usually within 2-3 days.
MoldovaRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £28.99 per 1.8kg. Delivery usually within 2-3 days.
MonacoRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.
MontenegroRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days. DHL Express International (tracked): £28.99 per 1.8kg. Delivery usually within 2-3 days.
MoroccoRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £42.99 per 1.8kg. Delivery usually within 2-3 days.
MyanmarRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
NamibiaRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
NepalRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
NetherlandsRoyal Mail International (untracked): £4.99 per package up to 1.8kg. Delivery usually within 7-14 days.
New CaledoniaRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.
New ZealandRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 3-4 days.
NorwayRoyal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.
OmanRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
PakistanRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Papua New GuineaRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
ParaguayRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
PeruRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
PhilippinesRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 3-4 days.
PolandRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
PortugalRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Puerto RicoRoyal Mail International (untracked): please select country: USA, state: Puerto RicoDHL Express International (tracked): £42.99 per 1.8kg. Delivery usually within 2-3 days.
QatarDHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
Republic of Korea (South Korea) Royal Mail International (untracked): £6.99 per package up to 1.8kg. Delivery usually within 7-14 days. DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
ReunionRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
RomaniaRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Saint LuciaRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Saint MartinRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Saudi ArabiaDHL Express International (tracked): £38.99 per 1.8kg. Delivery usually within 2-3 days.
SerbiaRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.
SeychellesRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
SingaporeRoyal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
SlovakiaRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
SloveniaRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
South AfricaDHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
SpainRoyal Mail International (untracked): £4.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Sri LankaRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Swaziland (Eswatini)Royal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
SwedenRoyal Mail International (untracked): £5.99 per package up to 1.8kg. Delivery usually within 7-14 days.
SwitzerlandRoyal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.
TaiwanRoyal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
ThailandRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
Trinidad & TobagoRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £42.99 per 1.8kg. Delivery usually within 2-3 days.
Turkey Royal Mail International (untracked): £7.99 per package up to 1.8kg. Delivery usually within 7-14 days.
Turks and Caicos IslandsRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
UAEDHL Express International (tracked): £32.99 per 1.8kg. Delivery usually within 2-3 days.
UkraineRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.
UruguayRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
USARoyal Mail International (untracked): £4.99 per package up to 1.8kg. Delivery usually within 7-14 days.DHL Express International (tracked): £17.99 per 1.8kg. Delivery usually within 3-5 days.
UzbekistanRoyal Mail International (untracked): £9.99 per package up to 1.8kg. Delivery usually within 7-14 days.
VanuatuRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
VenezuelaRoyal Mail International (untracked): £12.99 per package up to 1.8kg. Delivery usually within 7-14 days.
VietnamRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
ZambiaRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.
ZimbabweRoyal Mail International (untracked): £11.99 per package up to 1.8kg. Delivery usually within 7-14 days.

 

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