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Delivery Information

IMPORTANT: There may be a delay in us posting your order. Royal Mail have improved recently, but there may still be a further delay between your order leaving us and being delivered by Royal Mail. DPD are pretty much on top of things, and most DPD orders are arriving next day.

UK orders:

15/06/2020: We are currently estimating that there will be approximately a 2-3 day delay in posting your order.

19/05/2020:We are currently estimating that there will be approximately a 3-5 day delay in posting your order.

01/05/2020: We are still estimating that there will be approximately a 5-7 day delay in posting your order. DPD orders are mostly arriving next day, but Royal Mail are still struggling. Please expect there to be a further delay in Royal Mail delivering your order - it may only be a few days, or it could be a few weeks, depending where you are in the country, and how your regional mail centre and local distribution office are coping.

20/04/2020: We are now estimating that there will be approximately a 5-7 day delay in posting your order. Royal Mail are really struggling at the moment, so please expect there to be a further delay in Royal Mail delivering your order.

14/04/2020: Things have improved a little over the past couple of weeks, as our staffing levels have improved, and we've got used to working with the social distancing procedures! We are now estimating that there will be approximately a 3-5 day delay in posting your order. However, Royal Mail are now struggling a little with the overall volumes in their network, so please allow longer than normal for your order to arrive.

02/04/2020: We are unfortunately still struggling to keep on top of things, with reduced staffing levels, and social distancing procedures which have slowed down our ability to pick and pack orders. We are now estimating that there will unfortunately be approximately a 7-10 day delay in posting your order.

23/03/2020: We are experiencing an increase in order volumes, and a reduction in staff numbers, as precautionary self-isolation becomes more widespread. We are now estimating that there will unfortunately be approximately a 5-7 day delay in posting your order.

18/03/2020: The situation regarding UK orders has not changed, and there is likely to be approximately a 3 day delay in posting your order.

17/03/2020: We are processing orders as best we can, but please be aware there is currently likely to be approximately a 3 day delay in posting your order. DPD Next Working Day Courier orders are still being sent out the same day we receive them, but we can't guarantee it will arrive next day, as we do not know how the DPD network will be affected each day. 

International orders:

15/06/2020:We are hoping to resume international shipping in early July. This will be done on a phased basis, a few countries at a time, to ensure we can cope with the orders safely, and to try and make sure we're only sending orders to countries where there's a good chance they'll arrive without too much of a delay. Once we are able to reinstate international delivery we will update our social media channels and website to reflect this.

23/03/2020: We have had to suspend accepting orders to all non-UK addresses, owing to the uncertainty surrounding international deliveries, and some VERY large rises in our international shipping costs. All non-UK orders that we have received will be shipped, and we will not pass on any additional shipping charges to our customers.

18/03/2020: We have stopped accepting orders for delivery to France, as it is unclear whether orders will be delivered.

18/03/2020: We have suspended the DPD option for Austria, as there are restrictions being brought in for many postcodes, and our website unfortunately doesn't have the ability to differentiate between those with, and those without restrictions. We are still shipping via Royal Mail, but expect potentially quite lengthy delays.

17/03/2020: We are currently still posting to all countries, but expect potentially quite lengthy delays. The delays will vary from country-to-country, and will be pretty unpredictable.

16/03/2020: We have suspended the DPD option for Italy. We are still shipping via Royal Mail, but expect potentially quite lengthy delays.

UK Orders

All goods delivered to the UK are sent either by Royal Mail or DPD Monday - Friday (excl Bank Holidays).

Royal Mail 1st Class Post: £2.95 or free for orders of £25 or more. Most orders are despatched the same day, though during extremely busy periods, it may take an extra day or so to despatch your order. Royal Mail 1st class post is not a guaranteed next day service, though most orders do arrive next day, or within a couple of days . However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves). Please note that these orders can be sent to all postcodes in the UK (which includes Northern Ireland). This is an untracked service, and we can not provide tracking numbers for orders sent by this service. For large, heavy or high value orders we reserve the right to upgrade delivery from 1st Class Post to an insured next-working-day courier service at no extra cost. If you require your items urgently, please consider one of our next-working-day courier options detailed below.

DPD Next Working Day Courier: £4.95. UK mainland only. All orders received before 2pm (Monday-Friday) will be despatched the same day, for next working day delivery via DPD courier. DPD do NOT count Saturday as a working day, which means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday. Please note that courier orders can only be sent to mainland UK addresses (i.e. not Channel Islands, Isle of Man, etc.). Delivery by courier to Scottish Highlands & Islands, and the following postcodes: AB30-38, AB41-56, FK17-99, G83, HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH15-99, TR21-25, ZE1-3, may take 2-5 working days. Delivery to Northern Ireland addresses may also take 2-5 working days. Please note that couriers will not deliver to P.O. box addresses.

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